Last year (yes, as in 2014), we paid a large sum to a plumber to replumb our entire house and put in new tub/shower.
As we neared completion, I was FINALLY wiping the drywall dust off of the shower.
My rag caught. I stopped breathing. Not our brand new, never been used shower!
Yep, there it was. I checked the other tub. Uggh!
You couldn’t see the cracks, but you could feel them. I took a pencil and the cracks emerged. Six to seven total on in both bathrooms.
To make a long story short, the Sterling customer service said it wasn’t “economically feasible” for them to come to our area to fix the new, very been used tub and shower. “Get us a detailed estimate from the plumber to tear out the shower walls and put new in.” “Let’s just void the warranty and pay you $1,000.” “It’s not a vinyl patch- you could at least use the correct term.”
To make a long story short, I was not impressed with the friendliness or speediness of the company.
The Tub Doctor finally came and drilled out the cracks, filled in the new patch, and sanded to a smooth surface.
I’m so glad we are done with cracks/leaks.
Oh wait, I forgot… our roof is leaking.